Shipping
At Matey Clothing, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy to understand how we process and handle shipments.
1. Processing Times
- All orders are processed within 1-3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or holidays.
- In the event of high order volumes, processing times may be delayed slightly. If there is a significant delay, we will notify you via email.
2. Shipping Rates & Delivery Times
We offer the following shipping options:
Shipping Method | Estimated Delivery Time | Cost |
---|---|---|
Standard UK Shipping | 3-5 business days |
£3.99 Free over 60£ |
Expedited UK Shipping | 1-2 business days |
£6.99
|
International Shipping | 7-14 business days | Varies by Location |
- Free Shipping: Standard shipping is available on orders over £60.
- Shipping times are estimates and may vary depending on the destination and carrier conditions.
3. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and link to monitor the delivery progress.
4. International Shipping
- International orders may be subject to customs fees, taxes, or duties based on the destination country's regulations. These fees are the responsibility of the customer.
- Delivery times may vary due to customs clearance delays.
5. Lost or Delayed Packages
- If your package has not arrived within the estimated delivery time, please contact us at support@mateyclothing.com. We will work with the carrier to resolve the issue.
- Matey Clothing is not responsible for delays caused by the shipping carrier or customs.
6. Incorrect Shipping Information
- Please ensure that your shipping address is accurate at checkout.
- If you provide an incorrect or incomplete address, we are not responsible for lost or delayed shipments. If the package is returned to us, additional shipping charges may apply to resend the order.
7. Contact Us
If you have any questions about your shipment, please reach out to us:
- Email: support@mateyclothing.com