Payment and Refund

At Matey Clothing, we strive to ensure a seamless shopping experience. This policy outlines how we handle payments and refunds for our customers.

1. Payment Terms

  • Accepted Payment Methods: We accept the following payment methods:
    • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
    • PayPal
  • Currency: All payments are processed in GBP
  • Payment Security: We use secure payment gateways to ensure your payment information is encrypted and protected. We do not store your payment details.

2. Order Processing

  • Orders are processed upon successful payment. If payment is declined or incomplete, the order will not be processed.
  • You will receive a confirmation email once your payment is successful and your order has been processed.

3. Refunds

Eligibility for Refunds
  • Refund requests must be submitted within 14 days of receiving your order.
  • Items must be unworn, unused, and returned in their original condition with tags attached.
  • Refunds are not available for the following:
    • Mystery Items/Boxes/Orders (only size exchanges may be possible, subject to stock availability).
    • Gift Cards.
Refund Process
  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days and issued to your original payment method.
Deductions
  • If your return lowers the total value of your order below the free shipping threshold, shipping costs will be deducted from your refund.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please notify us within 14 days of receiving your order at support@mateyclothing.co.uk.
  • We will arrange a replacement, exchange, or full refund for faulty or incorrect items after verifying the issue.

5. Exchanges

  • Exchanges are available up to 30 days after delivery.
  • Items must be unworn and in brand-new condition.
  • Exchange requests can be submitted via our return portal.

6. Late or Missing Refunds

  • If you haven’t received your refund within the expected time:
    1. Check with your bank or credit card provider, as processing times can vary.
    2. Contact us at support@mateyclothing.co.uk for assistance.

7. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page with an updated “Last Updated” date.

8. Contact Information

For any questions regarding payments or refunds, please contact us:
Email: support@mateyclothing.co.uk