Returns
How do I return my order for a refund?
You can submit a refund request up to 14 days after your order is delivered. Once your request is approved, you will have 14 days to return the item to us.
- Condition: Items must be unworn and in their original condition with all tags attached.
- Refunds may be refused if items are worn, damaged, or returned in an unresellable condition.
- Shipping Costs: If returning an item reduces your order value below the free shipping threshold, we will deduct the shipping cost from your refund.
- Exclusions: All Mystery Items/Boxes/Orders are non-refundable, but may be eligible for a size exchange (if stock is available).
To start your refund request, please visit our return portal and provide your order details.
Can I exchange my item?
Yes, you can request an exchange or store credit up to 30 days after delivery.
- Condition: Items must be unworn and in brand-new condition with tags attached.
- Next Steps: Use our return portal to enter your order details and make an exchange request.
Do you offer free returns?
We currently do not offer free returns. We recommend:
- Using a tracked and insured return service to cover the value of your parcel.
- Keeping proof of postage and tracking information until your return is processed.
What if I received a faulty or incorrect item?
We’re very sorry if you received a faulty or incorrect item. Please contact us at support@mateyclothing.com within 14 days of receiving your parcel, and we’ll resolve the issue as quickly as possible.
If you have any questions, don’t hesitate to reach out to us. We’re here to help!